Tour Operators
Selected tour operators may at certain intervals be deemed as not eligible to earn points on, and this is at the discretion of Travelcare
Travelcare will set the discount level appropriate to individual Tour Operators and this may change from time to time at Travelcare’s discretion
Information regarding which operators are eligible and what the discount levels are will be available via Travelcare branches
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For a list of branches included and excluded from Membership please download the following Windows Excel spreadsheet:
List of Travelcare branches.xls - [82 KB]
8.2 APPENDIX 2 – Financial Services
Points earned from banking and insurance product holdings with The Co-operative Bank, smile and Co-operative Insurance (CIS) are
i) variable from one payout to another i.e. Co-operative Insurance (CIS) and The Co-operative Bank reserve the right to vary the number of points attibutable to an insurance or bank product holding between payouts. For details of the most up to date attributon of points to products log-in to www.co-operative.co.uk/members and go to the “Manage Your Account” section or you can call us on 0845 090 1456.
ii) only earned by individual members on the accounts and policies held in their name when they have maintained all those accounts and policies in order :
policies and products held by businesses on which a member may have an interest will not have points calculated for attribution to that individual member
where a policy or account is held or registered in more than one name and more than one of the parties to the policy or account is a member then the points attributable to that product will be shared pro rata amongst the members who are party to the policy or account
if a policy or account held by a member or members is deemed by Co-operative Insurance (CIS) and/or The Co-operative Bank to be or have been not in order (e.g. there is a repeated and/or prolonged failure to repay an overdrawn balance on a current account or to pay premiums due on a policy) then whether the out of order condition was present at the time of calculation of points or was present in the period since the previous points calculation : Co-operative Insurance (CIS) and The Co-operative Bank reserves the right to withhold from any current or future points calculation that policy or account deemed not to be/not to have been in order. Co-operative Insurance (CIS) and/or The Co-operative Bank working together may also withold from a member/members holding an out of order policy or account all points attributed to that member from policies or accounts that are in order.
iii) are only earned for the duration of the payout period for which the products have been live i.e. where a new policy or product is opened or closed between payouts then only a suitable proportion of points will be awarded (for the payout after the product has been opened or closed)
Transactions excluded from the scheme
You will not earn points that go towards your “Share of the Profits” on:
CIS Life and Savings policies (includes Life, Pensions, Savings-Unit Trusts PEPS etc) as profits from these are already distributed through the product structure
When a customer’s banking accounts are in arrears or the customer is deceased at the closing date for the relevant period
All offshore products
Bonus and Future Fund Bank accounts (and any other account for the benefit of children, which the Bank may introduce from time to time)
All third party relationship products
Co-operative Bank Savings Bonds (such as Guaranteed Investment Bond, Guaranteed Stock Market Bond, Balanced Savings Plan and any other savings Bond that the Bank may introduce from time to time) and Fixed Term Deposit Accounts
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8.3 APPENDIX 3 - Funeralcare
Co-operative Funeralcare, Funeralcare part of the Co-operative Group and Co-operative Funeral Services (formerly North East Co-op Funerals)
What Transactions qualify for a Share in Our Profits Payment?
Purchase of our Funeral Pre-payment Plans
Funeral arrangements for adults and children.
Non-funeral sales
Memorial masonry sales
What products or restrictions are there?
Any discounts to be deducted from the qualifying amount
Charges paid to third parties on behalf of clients are excluded (e.g. cemetery fees, church fees, newspaper notices etc;). These are also known as disbursements.
Funeral, non-funeral or memorial masonry sales paid for in part (or whole) by a redeemed funeral plan/bond are excluded
Retail funeral, non-funeral or memorials masonry sales (e.g. hospital or local authority contract funerals, other funeral directors etc;) are excluded.
Full payment of the account is to be made within our payment terms. If funeral plans are taken out and paid for in installments, then the points are applied when the funeral plan is paid in full.
Who qualifies for a Share in Our Profits Payment?
Only the individual member who pays the account can be paid the Share of Profits (e.g. accounts being paid by Solicitor/Bank or non-members do not qualify).
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8.4 APPENDIX 4 - Food stores
Co-operative Group Food stores
Transactions excluded from the Scheme include:
Baby milk
Stamps
National Lottery purchases
Gift vouchers
Phone cards
Continuity Programmes
In-store concessions
PayPoint
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8.5 APPENDIX 5 - Pharmacy
Products excluded from earning points:
Prescriptions
Baby Milk
Gift Vouchers
Lines are open 9am-8pm, Monday-Friday and 10am-4pm on Saturdays.
Calls may be monitored for quality standard purposes.
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